Personalised Registrations

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What You Need To Know After Buying

These are some of the questions you may have after you've made your purchase. Click on the relevant question from the list below to view the answers.


What happens once I have purchased a personalised registration number from the DVLA?

For online purchases bought through this website, you will receive an email confirmation of sale within 24 hours, and a Certificate of Entitlement will be posted to the address you gave, which you should receive within two weeks. This is your proof of entitlement and the application form to have the registration number put onto a vehicle.

For auction purchases, you should receive the Certificate of Entitlement within two weeks after your payment has cleared.

You have until the expiry date shown on your certificate to have the number put onto a vehicle.

I have seen a different registration number that I would like instead, can I exchange my purchase?

We don't exchange purchases, but under certain circumstances, you can cancel your purchase and get a refund (see I've changed my mind, can I cancel my purchase? ). You can buy a different registration number by following the normal purchase process.

I have changed my mind, can I cancel my purchase?

Please be aware that the following information only applies to fixed price registrations sold through this website. Our cancellation policy does not apply to auction purchases.

If you have not already applied to put the registration number onto a vehicle, you can cancel your purchase by emailing us at cancellations@dvla.gsi.gov.uk within 10 working days after the date of purchase. Applications to cancel made after 10 working days will not be accepted.

In your email please include:

  • The registration number you purchased
  • Your full name and address, as it was given at the time of purchase. If it was a company purchase, please also provide your name and position in that company
  • A declaration that you will destroy the Certificate of Entitlement (V750) once we have confirmed that your purchase has been cancelled (If you have not yet received the certificate, you will do so within two weeks after your purchase).

We aim to reply to you within three working days of your request, and if approved, a refund will be made to the payment card used at the time of purchase. There is no cancellation fee but please note that we do not refund any fees you may have paid for extending the assignment period or changing nominee details.

How do I apply to put the registration number on a vehicle?

When you are ready to put your new registration number onto your vehicle, you will need to apply to assign it.

Unregistered vehicles

If you are getting a brand new vehicle that has not yet been registered, ask the vehicle dealer if they can register the vehicle with the new number.

  • Choose 'unregistered vehicle' in section 1 on your Certificate of Entitlement (V750)
  • Sign and date the certificate in section 1
  • Give the certificate to the dealer before they register the vehicle.

Please note: it is not usually possible to assign the number through a vehicle dealer if the registration was purchased through a DVLA auction.

If you are applying to register a vehicle yourself (not through a new vehicle dealer) include the filled in V750 with your application. More information on registering a vehicle can be found at www.gov.uk/vehicle-registration

Registered vehicles

If the vehicle is already registered and has an existing registration number, you can apply to DVLA to have the new number assigned.

Note: If you have just bought the vehicle and you want to drive it on the road you must tax it immediately before you apply to assign the new registration number. Go online at www.gov.uk/vehicletax or to a Post Office branch that deals with vehicle tax using the 'New keeper's details' (V5C/2) section. For further information please visit www.gov.uk/dvla/nomoretaxdisc

  • Choose 'registered vehicle' in section 1 on your Certificate of Entitlement
  • Enter the vehicle's existing registration number, along with the validation character that can be found on the Registration Certificate (V5C)
  • Sign and date the certificate in section 1
  • Send the following documents to DVLA Personalised Registrations, Swansea, SA99 1DN
    • The Certificate of Entitlement (V750) with section 1 filled in
    • The Registration Certificate (V5C) for the vehicle
    • A valid MoT or GVT Certificate (if applicable)
    • The assignment fee of £80 (only applicable if you purchased the registration number before 1 May 1993)

Note: if you have just bought the vehicle and you do not have the V5C you can use the New keeper's details section (V5C/2) provided it has not previously been stamped 're-registered' by DVLA. You must also include a filled in 'Application for a vehicle registration certificate' (V62). You can get a V62 from www.gov.uk/dvlaforms or Post Office branch that deals with vehicle tax.

The vehicle's existing registration number will be withdrawn unless you apply to transfer or retain it. If you wish to transfer or retain that vehicle registration number, you will need to fill in and submit an 'Application to transfer or retain a vehicle registration number' (V317) at the same time as the assignment.

What happens next?

The DVLA may want to inspect your vehicle. If so, they will contact you. DVLA Swansea will send a new V5C within two weeks of receiving your application. However, this could take up to four weeks if you sent us a V62, or if we need to inspect the vehicle. An amended MOT or GVT certificate and/or receipt will be sent to you if appropriate. If you have not received your new V5C after eight weeks, phone DVLA customer enquiries on 0300 790 6802. If you are deaf or hard of hearing and have a textphone, phone 0300 123 1279 (this number will not respond to ordinary phones).

How do I get the new plates made?

You will need to purchase the new plates from a registered number plate supplier, who will ensure the plates are made to the correct legal standards. More information about number plates can be found here:

http://www.gov.uk/displaying-number-plates
http://www.gov.uk/displaying-number-plates/getting-number-plates-made-up

How do I apply to put the registration number onto someone elses vehicle?

You will need to have the registered keeper of the vehicle named as a Nominee on the Certificate of Entitlement. You can name a nominee at the time of purchase, or you can add or change the Nominee later by applying and paying a fee of £25.00.

You can apply online via My Account or by post. See section C on the reverse of the Certificate of Entitlement for more details. You can also apply at the same time as assigning your registration number to the vehicle.

I have not applied to put the number on a vehicle, and my certificate is due to expire. Can I renew it?

We will send you a reminder about four weeks before it is due to expire, advising you what to do next. You can renew your entitlement for up to three years at a time by applying and paying a fee of £25.00 per year. There is no limit to the number of times you can renew.

You can apply online via My Account or by post up to 28 days before the expiry date on the Certificate of Entitlement. See section D on the reverse of the certificate for more details.

If you have not applied before the expiry date but still wish to extend, send your request by post (see How do I contact DVLA?) giving the reason why you didn't apply before, and it will be considered.

My certificate has expired and I do not wish to extend it. Can I claim any money back?

If the entitlement has expired and you don't extend it, the registration number will become void. As you are not going to assign the number to a vehicle, you can claim back the £80.00 assignment fee (which was included in the purchase price from May 1993) by filling in sections 5 and 6 on the certificate, and applying to DVLA.

See section F on the reverse of the certificate for more details.

What happens if I lose my Certificate of Entitlement?

If you have not already applied to put the registration number onto a vehicle, and there is at least one week left before the expiry date, you can apply for a free duplicate certificate online via My Account.

If there are at least four weeks left before the expiry date, you can also apply by post (see How do I contact DVLA?). Please allow three weeks for the delivery of the new certificate.

I have moved home. How do I change the address on my Certificate of Entitlement?

If you have not already applied to put the registration number onto a vehicle, and there is at least one week left before the expiry date, you can apply to change the address online via My Account. We will send you a replacement certificate.

You can also apply by post, please see section E on the reverse of the certificate.

I have a Certificate of Entitlement, how can I check that it is the latest valid certificate?

You can check this by clicking the following link. You will need to have the registration number and the certificate number to do this.

Check the validity of a V750 certificate

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Current style plates are the registrations currently used for new registrations and are made up of the form; 2 letters, 2 numbers and then 3 letters. Click to find out more

Prefix style plates are the registrations that were used prior to 2001 and consist of; 1 letter, 1-3 numbers and then 3 letters. Click to find out more

Auction plates are those that have been set aside to be auctioned at a live or timed auction. Click to find out more

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